1. Q: Are you a manufacturer?
A: Yes, Mikem is a professional chemical manufacturer committed to consistent product quality and dependable, on-time delivery.
2. Q: Can we request a free sample?
A: Absolutely! We are pleased to offer free samples for evaluation purposes—customers are only responsible for the freight charges. We would greatly value your feedback after testing the product.
3. Q: Do you have stock available?
A: Yes, we have stock ready to ship and can dispatch at any time. For details, please contact our Sales.
4. Q: Is customized packaging or labeling available?
A: Yes, we can customize packaging and labeling according to your needs, provided the minimum order quantity is met. Please reach out to our sales team for further information.
5. Q: What delivery terms do you support?
A: Mikem supports a range of flexible incoterms, including EXW, FOB, CIF, CFR, DDP, and DDU, tailored to your specific preferences.
6. Q: Which port do you usually ship from?
A: Our production facility is approximately 280 km from Qingdao Port, which we primarily use for shipments. For certain hazardous goods or LCL consignments, we may alternatively utilize Shanghai Port.
7. Q: What is your average delivery time?
A: Lead times vary depending on order size, but typically, goods are ready for shipment within 14 days following order confirmation.
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